Refund policy
We want your experience with Melavette to feel clear from purchase through after-sales support. If something about your order is not right, the information below explains how returns, exchanges, refunds, and cancellations are handled for our clothing and fashion products.
30-Day Return Window
You may request a return within 30 days from delivery.
To begin a return, please contact us at info@melavette.com before sending your item back. We will review your request and, if approved, provide the applicable return instructions.
Please do not send an item back without first receiving approval and return instructions from Melavette.
How to Request a Return
- Email info@melavette.com with your order information and the reason for your return request.
- Melavette will review your request.
- If your return is approved, we will provide the applicable return instructions.
- Follow the approved instructions when sending your item back.
- Once the returned item is received, it will be inspected within 1–3 business days after receipt.
- Following inspection and approval, an eligible refund will be processed within 10 business days to the original payment method.
Return shipping is free for approved returns.
The instructions provided after approval will explain the applicable return-shipping process.
Return Address Information
Melavette's Operating Address is provided for business identification and transparency. It is not automatically a Return Address or return destination.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
The appropriate return instructions will be provided after your return request has been reviewed and approved.
Exchanges
Exchanges are available for eligible products within the applicable 30-day window from delivery.
To request an exchange, contact info@melavette.com. We will review your request and provide the applicable instructions if the exchange is approved.
Return shipping is free for approved exchanges.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact info@melavette.com with your order information and details of the issue.
We will review the request and provide the appropriate instructions. Where a return or exchange is approved, return shipping is free.
Any applicable refund will follow the same inspection and refund process described in this policy.
Inspection and Refund Processing
Once an approved returned item reaches the applicable return destination, Melavette will inspect it within 1–3 business days after receipt.
After inspection and approval, refunds are processed:
- Within 10 business days
- To the original payment method
Business days are Monday–Friday.
Restocking Fees
Melavette charges no restocking fee.
Order Cancellations
Orders may be cancelled before shipment.
If you would like to request a cancellation, please contact info@melavette.com as soon as possible. Once an order has shipped, it is no longer eligible for cancellation under this policy. After delivery, you may submit a return request within the applicable 30-day return window.
Need Assistance?
If you have questions about a return, exchange, refund, cancellation, damaged item, or incorrect item, please contact us. We aim to respond within 48 business hours.
Contact & Business Information
Store Name: Melavette
Operating Address: 801 E. Douglas Avenue 2nd Floor, Wichita, Kansas 67202, United States
Contact Email: info@melavette.com
Operating Hours: 8:00 AM–6:00 PM (GMT-6)
Please remember that the Operating Address above is provided for business identification and transparency. Do not send returns to this address unless it is specifically included in the return instructions provided to you after approval.